General Booking & Payment Information
Complimentary Pickup Service
- Pick up time will depend on your hotel’s location in Seoul, and may be changed.
- Pickup services may be delayed depending on traffic conditions on the day.
Payment Guide
- Payment can be made securely online via third party Payment Gateways. We do not store any credit card information on our website.
- Payment can also be arranged on the tour date by cash or credit card. Please note we will require a credit card to be on file in case of a no show.
- If you are paying the tour fee by a credit card issued in Korea, then an additional 10% tax will be applied.
- When issuing a tax bill for a company in Korea, an additional 10% tax will be applied.
Cancellation & Refund Policy
- To receive a full refund, tours should be canceled no later than 5pm on the day before your tour date.
- Tours canceled after 5pm on the day before your tour date are 100% non-refundable.
Refund Policy Exceptions
Panmunjom (JSA) Tours
- To receive a full refund, tours should be canceled no later than 5pm, 7 days before your tour date. No refunds will be given after this time.
- In the case of changes in itinerary or destination due to military events or weather condition, you will visit alternative spots and no refund will be issued.
Performance & Rail Bike Tours
- To receive a full refund, tours should be canceled no later than 12pm (midday), 1 day before your tour date. No refunds will be given after this time.
Overnight Tours
- To receive a full refund, tours should be canceled no later than 5pm, 3 days before your tour date. No refunds will be given after this time.