Booking Conditions

General Booking & Payment Information

Complimentary Pickup Service

  1. Pick up time will depend on your hotel’s location in Seoul, and may be changed.
  2. Pickup services may be delayed depending on traffic conditions on the day.

Payment Guide

  1. Payment can be made securely online via third party Payment Gateways. We do not store any credit card information on our website.
  2. Payment can also be arranged on the tour date by cash or credit card. Please note we will require a credit card to be on file in case of a no show.
  3. If you are paying the tour fee by a credit card issued in Korea, then an additional 10% tax will be applied.
  4. When issuing a tax bill for a company in Korea, an additional 10% tax will be applied.

Cancellation & Refund Policy

  1. To receive a full refund, tours should be canceled no later than 5pm on the day before your tour date.
  2. Tours canceled after 5pm on the day before your tour date are 100% non-refundable.

Refund Policy Exceptions

Panmunjom (JSA) Tours

  1. To receive a full refund, tours should be canceled no later than 5pm, 5 days before your tour date. No refunds will be given after this time.
  2. In the case of changes in itinerary or destination due to military events or weather condition, you will visit alternative spots and no refund will be issued.

Performance & Rail Bike Tours

  1. To receive a full refund, tours should be canceled no later than 12pm (midday), 1 day before your tour date. No refunds will be given after this time.

Overnight Tours

  1. To receive a full refund, tours should be canceled no later than 5pm, 3 days before your tour date. No refunds will be given after this time.